Return Policy

Yes, we ship to multiple countries around the world (In America, Europe and Asia). To find out if your country is on the list of available countries, visit our Shipping Information page.

In case your country is not on the list of countries to which we currently ship, you could contact us, this in order to request that we extend our coverage area to your country, or, see if we can find the way to send your package.

Rest assured that our team will do everything possible to ensure that you can enjoy our products and be part of the Satoria family.

All of our products are processed and sent within 2-5 business days. We expect our carrier to deliver your order within 1-8 business days. Shipping time frames vary depending on the destination.

International shipments may be subject to delays and/or longer delivery times (International shipments may take 1-20 business days).

Shipments made from America to Europe or Asia or vice versa may be subject to longer delivery times. We appreciate your patience and are committed to always delivering the best quality.

For more information see our Shipping Policy.

It's common for shipping updates to remain unchanged for several days, especially with international orders, as shipping the product to your country can take some time. Therefore, it isn't unusual to see no updates for 5+ days.

Depending on the destination country, shipping updates might not change for up to 10 days, but rest assured, your order is still in transit.

If the order has been lost during shipping, we will replace it and resend it at no additional cost.

When buying online it is common that you find a price that you like, only to find yourself with additional shipping and tax costs when paying. At Satoria the price you see on each item is the final price you will pay, there are no additional costs.

To learn more about our transparent pricing practices check out Our Blog.

Your card being declined could be a problem with your bank. We understand your frustration and that is why we offer different payment methods.

In case your card, whether debit or credit, is being declined, you can make your payment through Paypal, which normally works as a workaround when a card is being declined.

Whether you have tried to pay with Paypal, by card or some other payment method, it may happen that a charge is made to your card but the money does not reach us. This problem is not specific to us and can happen with any online store.

In case your card has been charged but your order has not been confirmed, the money is retained by your bank and in a couple of days it should be returned to your account. If you are not sure if your order has been confirmed or not, you can Contact Us.

Paypal, being an external payment method to online stores, redirects you to its own page to make the payment and then redirects you back to the page where you are making the purchase.

During this process, once Paypal charges you, you may be redirected to our payment screen where you can again verify and modify your shipping information, and the "Place Order" button will appear.

By clicking on this button you will not be charged again, your purchase will be validated and we will begin processing your order.

It is very important to take proper care of your garment to ensure that it remains in good condition for a long time, which is why we recommend using the tips in this guide.

Of course! We plan to add different products and designs that our customers may like. The most important thing is quality and comfort, that is why we take the time to ensure that what we offer is worth it for our customers.

Don't worry! In case your item has arrived defective, we can help you!

Through this link you can begin the return process where we can help you exchange the item for a new one!

On some occasions there may be a problem that when using a macbook with an old version of safari the page will not load correctly.

For this we recommend either updating Safari or using Google Chrome or another browser. Thank you very much for understanding.